Here at Schnee, we pride ourselves on the craftsmanship and performance of every boot we build. But we also understand that each foot is unique, and sometimes a return or exchange is simply part of finding the perfect fit. Our goal is to make this process as smooth and straightforward as possible, so you can get back to the mountains, fields, and trails with confidence. To make this process as seamless as possible, please review the following details:
Eligibility
We will gladly accept returns and exchanges on products within 60 days of your order’s delivery. Furthermore, to qualify for a return or exchange, items must be:
- In like-new condition i.e. not worn outdoors
- Free of dirt, scuffs, hair, or other visible wear
- Returned with the original packaging and components (including original liners, laces, inserts, etc)
Any items showing wear, damage, alterations, or otherwise violating the policies listed above will be subjected to a 50% restocking fee or may be ineligible for a return/exchange altogether.
If you feel that you have received a defective product that has not held up to the Schnee standard, please refer to our warranty policy.
Our Return Process
- Follow the directions at the top of the page in order to initiate the return process. This includes completing our return/exchange form and enclosing a physical print out of the completed form with any items being sent back to us. If completing the form by hand, please take time to write legibly in order to ensure that you receive your desired outcome.
Exchanges
We are always happy to help you find the right boots, socks, or fit.
- Exchange for a different size/width
- Exchange for a different color (when applicable)
- Exchange for a different model of boot.
Exchange orders are typically entered into our system the business day following the delivery of your returned items. We aim to ship out orders as fast as possible, but exchange orders that are entered into our system after 12:00 PM MST will generally ship out the following business day. Thus, please allow as much as 2 business days for your exchange to ship to you, prior to reaching out to us. For any further questions regarding shipping, please refer to our shipping policy.
